The B's 6 of ISO 9001

Companies have benefited greatly through the application of ISO 9001, finding cost savings and efficiency gains. Here are the explanations of the six key benefits and the reasons for its importance:

1. Improved credibility and image

ISO 9001 is an internationally recognized standard.

The existence of a QMS based on ISO 9001 can be a criterion of the selection.

This takes on particular importance if the organization is to compete in the public sector or in areas where the market is dominated by companies already certified. Obtaining the ISO 9001 can be a powerful marketing tool.

2. Customer Satisfaction Improvement

One of the principles of quality management, based on the ISO 9001, is to improve customer satisfaction. By improving the satisfaction customer retention will be higher. happy and satisfied customers are the key to maintaining the loyalty of them. Are these customers that will bring additional revenue.

3. Better integration processes

By looking at the global interactions of ISO 9001 processes can easily find improvements in efficiency and cost savings. This happens with the elimination of waste that can occur when processes are kept without a vision of its inefficiencies.

The better flow in the processes can also lead to increased efficiency, by achieving fewer errors and subsequent corrections, contributing to cost reduction.

4. Improve the evidence for decision-making

A second principle of ISO 9001 quality management is making evidence-based decisions.

In making evidence-based decisions the focus will be more directed to the use of resources in the areas that will improve efficiency and reduce costs.

In addition, through the process of monitoring, the company is improving since, by analyzing the data, you can see the improvements.

5. Create a culture of continuous improvement

Continuous improvement is a basic management principle of ISO 9001 quality.

By adopting this culture to improve the organization's processes, including processes where there are systemic problems, the company will minimize problems and increase responsiveness thus improving efficiency and reducing costs.

By adopting a culture of continuous improvement, the company can analyze its benefits systematically.

6. Involvement of employees

"Employees involved in the improvement of the processes with which they work are happier and committed employees." We know that employees are a major, if not the main driver of the organizations.

Employees can identify areas that need improvement. They can even help test and identify these improvements when they are implemented.

Employees involved are more productive helping the company evolve especially when they understand that the quality of the process depends on them.

The international nature of this matter and basic causes when some groups of industries such as aeronautics, automotive or medical devices to take as a basis for creating the standards, AS9100, ISO / TS 16949 and ISO 13485. In addition it is also a good base to implement the ISO 14001 (EMS) and ISO 22000 (FSMS).

Source: 9001academy, theArticle also published in Leopardo.pt